Our artists' time is valuable and appointments are reserved specifically for you. By booking with Eurolook Med Spa & Salon, you agree to the following:
A valid credit card on file and required deposit are mandatory to book any appointment. No exceptions. Phone bookings require credit card information and the deposit will be charged at the time of booking.
Cancellations or changes with less than 24 hours' notice will be charged 100% of the scheduled appointment. No-shows will be charged 100%, no exceptions.
We understand genuine emergencies happen. To request a waiver of a late-cancellation or no-show charge, reasonable proof or documentation must be texted to us. Personal medical details or a diagnosis are not required. Without documentation, the 100% charge applies.
One reschedule per appointment is complimentary with 24+ hours' notice. Each additional reschedule is $25. Rescheduling may result in an artist change without notice.
If you already have an appointment, please tell us you are rescheduling it. Booking another appointment does not automatically cancel the original appointment, and cancellation policies apply.
Appointment time is reserved based on the service booked. Downgrading, shortening, or removing services with less than 24 hours' notice will be charged based on the originally reserved appointment.
Arrivals 15+ minutes late may be canceled or rescheduled and charged 100% of the scheduled appointment. If we can accommodate you, your service may be shortened or your artist changed.
Artist requests are preferences and are not guaranteed. Eurolook reserves the right to change artists when necessary, with or without advance notice. Members and package holders receive priority artist selection.
Established guests of 3+ months receive a 7-day craftsmanship guarantee. It covers our workmanship — not normal wear, accidents, misuse, or pre-existing nail damage. New guests and guests with thin, over-filed, damaged, or compromised nails are not eligible for complimentary repairs.
We treat every guest with respect and require the same treatment of our team. Yelling, profanity directed at staff, threats, harassment, intimidation, discriminatory or racist comments or behavior will not be tolerated.
Eurolook reserves the right to immediately refuse or discontinue service for abusive, disruptive, discriminatory, or threatening behavior. The scheduled appointment will remain chargeable.
By booking with Eurolook, you acknowledge and agree to these policies.